Shipping & Returns

Shipping

Just Cactus currently ships within the United States.

Standard shipping is $7. The Just Cactus Collection qualifies for free standard shipping. Please allow 7–10 business days for delivery. Tracking information will be emailed when your order ships.

Just Cactus products require refrigeration to maintain freshness. Refrigerate your products immediately upon delivery. If your package is delayed or arrives in a condition that concerns you, refrigerate it immediately and contact us before use.

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Order Issues

If your order arrives damaged, incorrect, or incomplete, email info@justcactus.com within three calendar days of delivery. Include your order number and clear photographs of the product, packaging, and shipping label. Please keep the product and packaging until we respond.

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Returns and Refunds

Because Just Cactus products are fresh personal-care products, we cannot accept returns or exchanges for a change of mind once an order has shipped. Opened or used personal-care products cannot be returned.

​After reviewing a timely claim involving a damaged, incorrect, or incomplete order, Just Cactus may provide a replacement or refund. Original shipping charges are not refundable unless the problem resulted from our error.

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Cancellations

Orders may be canceled before shipment. Once tracking information has been issued, the order cannot be canceled.

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Contact

Email: info@justcactus.com
Phone: 910-308-5022